The Department of rapid reaction of the Staff of Human Rights Defender of the Republic of Armenia:
- assists in the proper and effective implementation of the powers of the Human Rights Defender through rapid reaction to the violations of human rights, collection of information on the violations of human rights, analysis and visits,
- provides legal advice to citizens on their rights and freedoms, as well as on the legal measures and procedures for the effective protection of those rights and freedoms,
- within its jurisdiction conducts the reception of citizens,
- ensures the procedure of studying and handling the complaints on the violations of human rights and freedoms,
- requires information, explanations and supporting documents from competent state and local self-government bodies and their officials to ensure the procedure of handling complaints,
- reveals and analyzes legislative problems and gaps in the domestic legal acts in the sphere of protection of human rights and, if necessary, prepares letters and recommendations addressed to the relevant state bodies,
- studies the international experience in the field of protection of human rights, ECHR precedent decisions and other international documents,
- provides the round-the-clock operation of the hotline of the Human Rights Defender,
- collects and analyzes the information received on the hotline on human rights and freedoms,
- based on the information received on the hotline on the violations of human rights and freedoms, as necessary, performs operative visits in order to eliminate the violations of human rights in accordance with the requirements of current RA legislation,
- participates in meetings and discussions with NGOs and international organizations, representatives of state bodies, international experts and other persons,
- participates in the development of public reports through analysis of the results of the visits and studies and identification of systemic problems,
- within its competence cooperates with state and local self-government bodies and international organizations.