The Citizen and letter reception division of the Human Rights Defender of the Republic of Armenia:
- ensures the effective workflow in the Human Rights Defender office,
- organizes the reception of citizens,
- provides the reception, registration, examination, pre-processing of all the correspondence received at the Staff, in paper and electronic versions, input in the “Mulberry” electronic document management system, as well as keeping registers,
- organizes the delivery of electronic and paper outgoing documents of the Staff via the “Mulberry” electronic document management system, “Haypost” CJSC and courier service,
- makes the entry of online letters into the “Mulberry” electronic document management system,
- participates in meetings and discussions with NGOs and international organizations, representatives of state bodies, international experts and other persons,
- participates in the development of public reports through analysis of the results of studies and identification of systemic problems,
- within its competence cooperates with state and local self-government bodies and international organizations.